Guarantee & aftercare
What our guarantee covers, how to care for your building, and who to call.
Our 10-year guarantee
Every Crown building carries a 10-year structural guarantee covering timber rot, decay and structural integrity. Accessories carry a 1-year warranty.
The live site also describes the guarantee as covering “timber, joinery integrity, and weatherproofing”.
Built to TRADA standards
Our buildings and craftsmen are certified by TRADA, the Timber Research & Development Association, and our buildings are built to TRADA standards. TRADA certification is separate from the guarantee: it is not a structural engineer's sign-off for your individual building.
Care & maintenance
Minimal maintenance keeps your building looking beautiful for years. For our gazebos:
- Main redwood structure. Clear leaves and debris at least twice a year. Each year (ideally late spring or summer), remove cushions and blinds and apply our wood preserver with a cloth or soft brush; allow 2–4 days to dry.
- Cedar-tiled roof. Remove moss every few months so the tiles can dry.
- Thatch roof. Thatch moults naturally over time; no maintenance required.
- Plexiglass windows. Soapy water and a non-abrasive cloth; no solvents or chlorinated products.
- Blinds & cushions. Marine canvas cleaner and waterproofer; cushion covers wash at 30°C and air-dry.
Care notes from the live Crown Windsor page.
Aftercare
From initial consultation through to delivery, installation and aftercare, we manage every step of your journey.